Terms and conditions
1. General terms and conditions
2. These General Terms and Conditions ("Terms and Conditions") govern the rights and
obligations of you as a buyer and us as a seller within the framework of contractual relations
concluded through the E-shop on the website of www.topitor.com
As you surely know, we communicate primarily remotely. Therefore, even for Our Agreement, means
of distance communication are used, which allow us to agree with each other without the simultaneous
physical presence of Us and You.
If any part of the Terms and Conditions contradicts what we have jointly agreed to during the process
of your purchase on Our E-shop, this particular agreement will prevail over these Terms.
1. SOME DEFINITIONS
1.1. The Price is the financial amount you will pay for the Goods;
1.2. The shipping price is the financial amount that you will pay for the delivery of the Goods,
including the price for their packaging;
1.3. The Total Price is the sum of the Price and the Shipping Price;
1.4. VAT is a value added tax according to the legislation in force;
1.5. E-shop is an online store operated by Us at the address WWW.TOPITOR.COM where the
purchase of Goods will take place;
1.6. Invoice is a tax document issued in accordance with the Value Added Tax Act for the Total Price;
1.7. We are PEXIM s.r.o. , with its registered office at Konvetná 7, ID number 55316531, registered
in the Register of Passages maintained by the District Court in Bratislava, Section Sro,
Insertand No. 168368/B, e-mail info@topitor.com, telephone number 0944 763 171 legally
referred to as the seller;
1.8. An Order is your irrevocable proposal to conclude a Contract for the Purchase of Goods with us;
1.9. Goods are everything you can buy on the E-shop;
1.10. User Account is an account created on the basis of the data provided by you, which allows
storing the entered data and storing the history of ordered Goods and concluded contracts;
1.11. You are a person shopping on Our E-shop, legally referred to as a buyer;
1.12. The Contract is a purchase contract agreed on the basis of a duly completed Order sent through
the E-shop, and is concluded at the moment when you receive the Order confirmation from us.
2. GENERAL PROVISIONS AND INSTRUCTIONS
2.1. The purchase of Goods is possible only through the web interface of the E-shop.
2.2. When purchasing Goods, it is Your responsibility to provide Us with all information correctly and
truthfully. Therefore, we will consider the information You provide to Us when ordering the Goods
to be correct and true.
2.3. By entering the website i confirm that i am over 18 years old
3. CONCLUSION OF THE CONTRACT
3.1. The contract with Us can only be concluded in Slovak, Czech and English .
3.2. The contract is concluded at a distance through the E-shop, while the costs of using the means
of distance communication are borne by you. However, these costs do not differ in any way from
the basic rate you pay for the use of these funds (i.e. especially for Internet access), so you do
not have to expect any additional costs charged by Us beyondthe Total Price. By submitting an
Order, you agree to the use of means of distance communication.
3.3. In order for us to conclude the Agreement, it is necessary for you to create an Order proposal on
the E-shop. The following information must be included in this proposal:
a) Information about purchased Goods (on the E-shop you indicate the Goods you are
interested in purchasing with the "Add to cart" button);
b) Information about the Price, Shipping Price, VAT, method of payment of the Total Price and
the required method of delivery of the Goods; this information will be entered within the
creation of the Order proposal within the user interface of the E-shop, while information
about the Price, Shipping Price, VAT and Total Price will be provided automatically based
on the Goods selected by you and the method of their delivery;
c) Your identification data used to enable us to deliver the Goods, in particular to the extent of
name, surname, delivery person and addresses, telephone number and e-mail
addressesand;
d) In the case of a Contract under which we will deliver the Goods to you regularly and
repeatedly, also information on how long we will deliver the Goods to you.
3.4. During the creation of the Order proposal, you can change and check the data until the time of
its creation. After performing the check by pressing the "Order with obligation to pay" button, you
will create an order. Before pressing the button, however, you must confirm your acquaintance
with and acceptance of these Terms and Conditions, otherwise it will not be possible to place an
Order. A checkbox is used for confirmation and consent. After pressing the "Order with obligation
to pay" button, all filled in information will be sent directly to Us.
3.5. We will confirm your Order to you as soon as possible after it is delivered to Us by a message
sent to your e-mail address specified in the Order. The confirmation will include a summary of
the Order and these Terms and Conditions. Confirmation of the Order by us leads to the
conclusion of a contract between Us and You. The terms and conditions in force on the date of
ordering form an integral part of the Contract.
3.6. There may also be cases when we are not able to confirm your Order. These are especially
situations where the Goods are not available or cases where you order a larger number of Goods
than is allowed by us. However, we will always provide you with information about the maximum
number of Goods within the E-shop in advance and it should not be surprising for you. In the
event that there is any reason why we cannot confirm the Order, we will contact you and send
you an offer to conclude the Agreement in a modified form compared to the Order. In this case,
the contract is concluded at the moment when You confirm Our offer.
3.7. In the event that an obviously incorrect Price is stated within the E-shop or in the Order proposal,
mainly due to a technical error, we are not obliged to deliver the Goods to you for this Price even
if you have received an Order confirmation and thus the Contract has been concluded. In such a
situation, we will contact you immediately and send you an offer to conclude a new Agreement
in a changed form compared to the Order. In this case, a new Agreement is concluded at the
moment when You confirm Our offer. If You do not confirm Our offer within 3 days of its dispatch,
We are entitled to withdraw from the concluded Agreement. An obvious error in the Price is
considered, for example, if the Price does not correspond to the usual price at other sellers or is
missing or there is an extra digit.
3.8. In the event that the Contract is concluded, you are obliged to paythe Total Price.
3.9. If you have a User Account, you can place an Order through it. Even in this case, you are obliged
to check the correctness, veracity and completeness of the pre-filled data. However, the method
of creating the Order is the same as in the case of a buyer without a User Account, but the
advantage is that it is not necessary to repeatedly fill in your identification data.
3.10. In some cases, we allow you to use a discount for the purchase of Goods. In order to receive a
discount, you need to fill in the details of this discount in a predetermined field within the Order
proposal. If you do so, the Goods will be provided to you at a discount.
4. UŽIVATEĽSKÝ ÚČET
4.1. Based on your registration within the E-shop, you can access your User Account.
4.2. When registering a User Account, it is your responsibility to provide all entered data correctly and
truthfully and update them in case of change.
4.3. Access to the User Account is secured by a username and password. It is your duty to maintain
confidentiality regarding this access data and not to provide this data to anyone. In the event that
they are misused, we are not responsible for this.
4.4. The user account is personal and you are therefore not entitled to allow its use by third parties.
4.5. We may cancel your User Account, in particular if you do not use it for more than one year or if
you breach your obligations under the Agreement.
4.6. The user account may not be available around the clock, especially due to the necessary
maintenanceof hardware and software equipment.
5. PRICE AND PAYMENT CONDITIONS, RETENTION OF TITLE
5.1. The price is always stated within the E-shop, in the Order proposal and in the Contract. In the
event of a discrepancy between the Price stated for the Goodswithin the E-shop and the Price
stated in the Order proposal, the Price stated in the Order proposal will apply, which will
always be identical to the price in the Contract. As part of the Order proposal, the Shipping Price
is also stated, or the conditions when shipping is free.
5.2. The total price includes VAT, including all fees stipulated by special legislation.
5.3. We will require you to pay the full price after concluding the Contract and before handing over
the Goods. You can pay the Total Price in the following ways:
a) By card online
b) Cash on delivery. In such a case, payment shall be made upon delivery of the Goods
against the handover of the Goods. In the case of cash on delivery, the Total Price is
payable upon receipt of the Goods.
5.4. The invoice will be issued electronically after payment of the Total Price and will be sent to your
e-mail address specified in the Order. The invoice will also be physically attached to the Goods
and available in the User Account if you have one set up.
5.5. Title to the Goods passes to you only after you have paid the Total Price and taken over the
Goods. In the case of payment by bank transfer, the Total Price is paid by crediting Our Account,
in other cases it is paid at the moment of payment.
6. DELIVERY OF GOODS, TRANSFER OF RISK OF ACCIDENTAL DESTRUCTION AND
ACCIDENTAL DETERIORATION OF THE OBJECT OF PURCHASE
6.1. The goods will be delivered to you in the manner of your choice, while you can choose from the
following options:
a) Personal collection at Packeta dispensaries;
b) Delivery via transport companies
6.2. We are obliged to deliver the goods to you immediately, but no later than within 30 days from
the date of conclusion of the Contract. During the performance of the Contract, there may be
such facts that will affect the delivery date of the T ovar ordered by you. We will inform you
by e-mail immediately about the change of the delivery date and the new expected delivery
date of the ordered ovar , while your right to withdraw from the contract is not affected. As part
of Our notification of the new Tovar delivery date, Our request is addressed to You to
indicate whetherYou insist on delivery of the Goods ordered by you on the new date. In the
case of personal collection at the operation, we will always inform you about the possibility of
picking up the Goods via e-mail.
6.3. When receiving the Goods from the carrier, it is your responsibility to check the integrity of
the packaging of the Goods and, in case ofany damage, to immediately notify the carrier and
Us. In the event that the packaging has been damaged, which indicates unauthorized
handling and entry into the shipment, it is not your obligation to take over the Goods from the
carrier.
6.4. You are obliged to take over the goods at the agreed place and time. If you do not take over the
delivered Goods according to the previous sentence, we will notify you by e-mail where you can
take over the Goods, including the period for their receipt, or we will deliver the Goods to you
again at your written request sent no later than 14 days from when you should have taken over
the Goods, and you undertake to pay us all costs associated with the re-delivery of the Goods.
In the event that You breach Our obligation to take over the Goods, except in cases pursuant to
Art. 6.4 of these Terms and Conditions, this shall not result in a breach of Our obligation to deliver
the Goods to You. At the same time, the fact that You do not take over the Goods does not
constitute a withdrawal from the Contract between Us and You. If You do not take over the Goods
even within an additional period, We have the right to withdraw from the Contract due to your
material breach of the Agreement. If we decide to exercise this right, the withdrawal is effective
on the day on which we deliver this withdrawal to you. Withdrawal from the Contract does not
affect the right to compensation for damage incurred in the amount of the actual costs of the
attempted delivery of the Goods, or another claim for damages, if any.
6.5. If, for reasons arising on your part, the Goods are delivered repeatedly or in a different manner
than agreed in the Contract, it is Your obligation to reimburse Us for the costs associated with
such repeated delivery. Payment details for the payment of these costs will be sent to your email address specified in the Contract and are due within 14 days of receipt of the e-mail.
6.6. The risk of damage to the Goods passes to you at the moment you take them over. If you do not
take over the Goods, except in cases pursuant to Art. 6.4 of these Terms and Conditions, the risk
of accidental destruction and accidental deterioration of the Goods passes to you at the moment
when you had the opportunity to take them over, but for reasons on your part the takeover did
not take place. The passage of the risk of accidental destruction and accidental deterioration of
the Goods means that from that moment on, you bear all the consequences associated with the
loss, destruction, damage or any deterioration of the Goods6.3.
7. RIGHTS ARISING FROM LIABILITY FOR DEFECTS
7.1. Introductory provision to liability for defects
7.1.1. We undertake to deliver the Goods to you in the required quality, quantity and without
defects.
7.1.2. We are responsible for defects that the Goods have upon receipt. For used Goods, we are
not responsible for defects caused by their use or wear. For Goods sold at a lower price,
we are not responsible for defects for which a lower price was negotiated.
7.1.3. The general warranty period is 24 months. The warranty period begins from the moment
of receipt of the Goods by you.
7.1.4. If the Goods are exchanged, the warranty period begins again from the receipt of the new
Goods by you.
7.1.5. Your rights arising from liability for defects of the Goods for which the warranty period
applies will expire if you do not exercise them within the warranty period. However, the
rights arising from liability for defects in perishable goods must be exercised no later than
on the day following purchase, otherwise your rights will expire.
7.2. We guarantee that at the time of transfer of the risk of accidental destruction and accidental
deterioration of the Goods according to Art. 6.7 of the Terms and Conditions, the Goods are free
of defects, in particular that:6.6
a) has characteristics that we have agreed with you and, unless expressly agreed, those that
we have stated when describing the Goods, or those that can be expected due to the nature
of the Goods;
b) is suitable for the purposes stated by us or customary for Goods of this type;
c) corresponds to the quality or design of the agreed sample if the quality or workmanship has
been determined according to the sample;
d) it is in the appropriate quantity and weight;
e) meets the requirements imposed on him by special legislation;
f) is not encumbered by the rights of third parties.
7.3. Conditions for exercising the right of liability for defects (complaints)
7.3.1. If the T ovar is delivered to you in broken or damaged packaging or the shipment is
obviously too light,we ask you not to accept such a Tovar from the transport company
and to notify us immediately by calling 0944 763 171 or 774 172 088 or by e-mail to
info@topitor.com. In the event of obvious defects (e.g. mechanical damage), you are
obliged to file a complaint without undue delay in the manner specified in par. 7.4.1. below.
We will not take into account a later complaint due to obvious defects in the Goods,
including a defect consisting in the incompleteness of the Goods.
7.3.2. You are obliged to exercise the right of liability for other defects (hidden defects) in the
manner according to par. 7.4.1. below without undue delay after you have discovered the
defect in the Goods, but no later than until the warranty period expires.
7.3.3. Warranties andapplies only to manufacturing defects of the Goods and defects caused by
mechanical damage. You cannot exercise the right of liability for defects, especially for
defects caused by wear, mechanical damage, use of the Goods in inappropriate
conditions, etc.
7.3.4. Youare entitled to exercise your right of liability for defects if you knew about the defect
before taking over the Goods, or we warned you about it or for this reason you were
granted a reasonable discount on the Price of the Goods.
7.4. Exercising the right of liability for damage (complaints)
7.4.1. In the event that the Goods have a defect, especially if any 7.17.2 is not met, you may
notify Us of such defect and exercise the rights arising from liability for defects (i.e. claim
the Goods) by sending an e-mail or letter to Our addresses listed next to Our
identification data, or in person at Our premisesandin person. For complaints, you can also
use the sample form provided by Us, which forms Annex No. 1 of the Terms and
Conditions.
7.4.2. In your notification by which you are making a complaint, state in particular a description
of the defect of the Goods and your identification data, including an e-mail to which you
are interested in receiving a notification about the method of handling the complaint, and
also state which of the claims arising from liability for defects, specified in points 7.5.4. to
7.5.8., you are pursuing.
7.4.3. When filing a complaint, also provide us with a proof of purchase of the Goods (invoice) in
order to prove its purchase from us, otherwise we are not obliged to accept your complaint.
7.4.4. The day of initiation of the complaint procedure is considered to be the day of delivery of
the defective Goods together with the relevant documents (according to Section 7.4.3). If
your submission with which you are making a complaint is incomplete (especially illegible,
unclear, incomprehensible, does not contain the required documents, etc.), we will request
you to supplement the submitted complaint in writing, especially by e-mail. In this case,
the complaint procedure begins on the day of delivery of your supplemented submission.
7.4.5. If You do not complete the submitted complaint within the meaning of Section 7.4.4. of this
Article without undue delay, no later than 10 days from the date of receipt of Our request
pursuant to Section 7.4.4. of this Article, We will consider Your submission unfounded.
7.5. Complaint handling
7.5.1. Based on your decision which of the rights under § 622 and § 623 of Act no. 40/1964 Coll.
the Civil Code, as amended (hereinafter referred to as the "Civil Code") (specified in
points 7.5.4. to 7.5.8.) you apply, we will determine the method of handling the complaint
immediately, in complex cases no later than 3 working days from the date of your claim. In
justified cases, especially if a complex technical assessment of the condition of the Goods
is required, no later than 30 days from the date of your claim.
7.5.2. After determining the method of handling the complaint, we will settle the complaint
immediately, in justified cases we can handle the complaint even later; However, the
complaint may not take longer than 30 days from the date of filing the complaint. After the
expiry of the period for settling the complaint, you have the right to withdraw from the
Agreement or you have the right to exchange the Goods for new goods, if possible.
7.5.3. We are obliged to provide you with a written document about the settlement of the
complaint , no later than 30 days from the date of filing the complaint and we will inform
you about its settlement via e-mail. If the complaint is accepted, we will send you the
repaired Goods or exchange the Goods for new goods or refund the paid Price of the
Goods, unless we agree otherwise.
7.5.4. If it is a defect that we can remove, you have the right to have the defect removed free of
charge, in a timely and proper manner. We will remove the defect of the Goods without
undue delay.
7.5.5. Instead of removing the defect, You may require the replacement of the Goods or, if the
defect concerns only a part of the Goods, the replacement of this part, in cases where this
does not incur disproportionate costs to Us with regard to the Price of the Goods or the
severity of the defect.
7.5.6. Instead of removing the defect of the Goods, we can always replace the defective Goods
with faultless ones, if this does not cause you serious difficulties.
7.5.7. If it is a defect of the Goods that cannot be removed and which prevents you from being
able to properly use the Goods as defect-free goods, you have the right to exchange the
Goods or you have the right to withdraw from the Contract. You are entitled to the same
rights if they are removable defects, but you cannot properly use the Goods due to the
recurrence of the defect after repair or due to a larger number of defects.
7.5.8. In the case of other irremovable defects, you have the right to a reasonable discount on
the Price of the Goods.
7.5.9. We will settle the complaint by handing over the repaired Goods, exchanging the Goods,
returning the Price of the Goods, paying a reasonable discount on the Price of the Goods,
a written request to take over the performance (of the Goods) or a justified rejection of the
complaint.
7.6. The exercise of rights arising from liability for defects and complaints of the Goods is governed
by the provisions of § 619 et seq. On the Bča Code, Act No. 250/2007 Coll. on Consumer
Protection and on Amendments to the Act of the Slovak National Council No. 372/1990 Coll.
on Offenses, as amended (hereinafter referred to as the "Consumer Protection Act"), and Act
No. 102/2014 Coll. on consumer protection in the sale of goods or provision of services under
a distance contract or a contract concluded outside the business premises of the seller and on
amendments and supplements to certain acts, as amended (hereinafter referred to as the "Act
on Consumer Protection in Distance Selling").
7.7. If you file a claim for the Goods:
a. during the first 12 months after the purchase of the Goods, we can reject your claim only
on the basis of an expert assessment; regardless of the outcome of the expert assessment,
we will not require you to pay the costs of the expert assessment or other costs related to
the expert assessment. We will provide you with a copy of the expert assessment justifying
the rejection of the complaint no later than 14 days from the date of settling the complaint;
b. after 12 months from the purchase and we have rejected such a complaint, we will state
in the proof of claim settlement to whom you can send the Goods for expert assessment.
If You send the Goods for expert assessment to the designated person, the costs of the
expert assessment, as well as all other related purposefully incurred costs, shall be borne
by Us, regardless of the outcome of the expert assessment. If You prove Our liability for
defects in the Goods by expert judgment, you may refile the complaint; During the
performance of the expert assessment, the warranty period does not expire. We are
obliged to reimburse you within 14 days from the date of re-filing the complaint all costs
incurred for the expert assessment, as well as all related purposefully incurred costs. A
resubmitted claim cannot be rejected.
7.8. If you are an entrepreneur, it is your duty to report and reproach the defect without undue delay
after you could have discovered it, but no later than 3 days after receipt of the Goods.
7.9. If you are a consumer, you have the right to exercise your rights arising from liability for defects
that occur during the consumption of the Goods within 24 months of receipt of the Goods.
7.10. We have also properly instructed you about your rights arising from § 622 and § 623 of Act no.
40/1964 Coll. Civil Code. By concluding the Agreement, you confirm that you also had the
opportunity to read the terms of the Tovar complaint.
8. WITHDRAWAL FROM THE CONTRACT
8.1. Withdrawal from the Agreement, i.e. termination of the contractual relationship between Us and
you from its beginning, may occur for the reasons and methods specified in this article, or in other
provisions of the Terms and Conditions in which the possibility of withdrawal is expressly stated.
8.2. If you are a consumer, i.e. a person buying the Goods outside the scope of your business, you
have the right, in accordance with the provisions of § 7 of the Act on Consumer Protection in
Distance Selling, to withdraw from the Contract without giving any reason within 14 days from
the date of delivery of the Goods. In the event that we have concluded a Contract the subject of
which is several types of Goods or the delivery of several parts of the Goods, this period beg ins
to run only on the day of delivery of the last part of the Goods, and in the event that we have
concluded a Contract on the basis of which we will deliver the Goods to you regularly and
repeatedly, it begins to run on the day of delivery of the first delivery. You may withdraw from the
Agreement in any demonstrable way (in particular by sending an e-mail or letter to Our addresses
listed next to Our identification data). For withdrawal, you can also use the sample form provided
by Us, which forms Annex No. 2 of the Terms and Conditions.
8.3. However, even as a consumer, you cannot withdraw from the Contract in cases where the subject
of the Contract is:
a) the sale of Goods whose Price depends on price movements on the financial market,
which we cannot influence and which may occur during the withdrawal period;
b) the sale of alcoholic beverages, the Price of which was agreed at the time of concluding
the Contract, while their delivery can be carried out after 30 days at the earliest and their
Cena depends on the movement of prices on the market, which we cannot influence;
c) the sale of Goods that have been manufactured according to your specific requirements,
that have been custom-made for you or Goods intended specifically for one consumer;
d) the sale of Goods that are subject to rapid deterioration or perishability and Goods that
have been inseparably mixed with another after delivery;
e) saleof goods enclosed in a protective packaging that is not suitable for return for health
or hygiene reasons and whose protective packaging has been broken after delivery;
f) the sale of phonograms, video recordings, phonograms or computer software sold in
protective packaging if the original packaging has been broken;
g) the sale of periodicals, with the exception of sales under a subscription agreement, and the
sale of books not supplied in protective packaging;
h) provision of electronic content, if it was not delivered on a tangible medium and was
supplied with yourprior express consent before the expiry of the withdrawal period and We
have informed you that you do not have the right to withdraw from the Contract.
8.4. Period for withdrawale according to Art. 8.2 The Terms and Conditions shall be deemed to have
been maintained if You send Us a notice that You are withdrawing from the Agreement during
the Terms and Conditions.
8.5. In the event of withdrawal from the Contract, the Price will be refunded to you within 14 days from
the effective date of the withdrawal to the account from which it was credited, or to the account
chosen in the withdrawal. However, the amount will not be refunded before You return the Goods
to Us or prove that they have been sent back to Us. Please return the goods to us clean, including
the original packaging if possible.
8.6. In the event of withdrawal from the Contract pursuant to Article 8.2 within 14 days of withdrawal,
hand over the Goods to Us or a person authorized by Us to take over the Goods, while You bear
the costs of returning the Goods to Us. This does not apply if we agree to collect the Goods in
person or through a person authorized by Us. The period is maintained if the Goods were handed
over for transport no later than on the last day of the period. You, on the other hand, are entitled
to a refund of the Shipping Price, but only in the amount corresponding to the cheapest delivery
method of the Goods that we offered for the delivery of the Goods.
8.7. You are liable for damage in cases where the Goods are damaged as a result of your handling
of them other than necessary with regard to their nature and characteristics. In this case, we will
charge you for the damage caused after the Goods have been returned to Us and the due date
of the billed amount is 14 days.
8.8. We are entitled to withdraw from the Contract due to sold out stocks, unavailability of the Goods,
or if the manufacturer, importer or supplier of the Goods agreed in the Contract has interrupted
production or made significant changes that made it impossible to fulfill Our obligations under the
Contract or for reasons of force majeure, or if, even with all Our efforts that can reasonably be
required of Us, We are unable to deliver the Goods to You within the period specified by these
Terms and Conditions. In these cases, we are obliged to inform you of this fact without undue
delay and return to you the already paid Total Price for the Goods within 14 days from the date
of notification of withdrawal. We will refund the paid Total Price for the Goods in the same way
as you paid the Total Price, without prejudice to the right to agree with you on another method of
refund, if you are not charged any additional fees in connection with this.
8.9. We are entitled to withdraw from the Contract even if you have not taken over the Goods within
5 working days from the date on which you were obliged to take over the Goods.
9. SUBMISSION OF COMPLAINTS AND COMPLAINTS
9.1. As a consumer, you are entitled to submit suggestions and complaints in writing, via e-mail to:
info@topitor.com.
9.2. We will inform you about the assessment of the suggestion or complaint by e -mail sent to your e-mail.
9.3. The supervisory authority is the Slovak Trade Inspection (SOI
9.4. If you are not satisfied with the handling of your complaint or complaint, you can also submit a request
for an inspection electronically via the platform available on the https://www.soi.sk/sk/Podavaniepodnetov-staznosti-navrhov-a-ziadosti/Podajte-podnet.soi website.
10. ALTERNATIVE DISPUTE RESOLUTION WITH CONSUMERS
10.1. You have the right to contact Us with a request for redress by e-mail sent to: info@topitor.com, if you are not
satisfied with the way in which we have handled your complaint or ifyou believe that we have also
violatedyour rights. Ifwe respond to your request in a negative way or do not respond to it within 30 days of
its sending, you have the right to file a motion to initiate an alternative dispute resolution entity (hereinafter referred
to as the "Entity") pursuant to Act and No. 391/2015 Coll. on Alternative Resolution of Consumer Disputes
and on Amendments to Certain Acts, as amended (hereinafter referred to as the "Alternative Dispute Resolution Act").
10.2. The subjects are bodies and authorized legal entities pursuant to § 3 of the Alternative Dispute Resolution Act and
their list is published on the website of the Ministry of Economy of the Slovak Republic.
https://www.mhsr.sk/obchod/ochrana-spotrebitela/alternativne-riesenie-spotrebitelskych-sporov-1/zoznamsubjektov-alternativneho-riesenia-spotrebitelskych-sporov-1.
10.3. The application maybe submitted in the manner specified under Section 12 of the Alternative Dispute Resolution Act.
10.4. Furthermore, you have the right to initiate out-of-court dispute resolution online through the ODR
platform available on the https://ec.europa.eu/commission/presscorner/detail/sk/IP_16_297 website,
respectively. https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=SK.
11. FINAL PROVISIONS
11.1. We will deliver all written correspondence with you by e-mail. Our e-mail address is listed in Our
Identification Data. We will deliver correspondence to your e-mail address specified in the
Agreement, in the User Account or through which you contacted us.
11.2. The contract can only be changed on the basis of our written agreement. However, we are entitled
to change and supplement these Terms and Conditions, but this change will not affect already
concluded Contracts, but only Contracts that will be concluded after the effective date of this
change. However, we will only inform you about the change if you have created a User Account
(so that you have this information if you order new Goods, but the change does not create a right
of termination, as we do not have a concluded Agreement that can be terminated), or under the
Contract we are to deliver the Goods to you regularly and repeatedly. We will send you
information about the change to your e-mail address at least 14 days before the change takes
effect. If we do not receive from you within 14 days of sending information about the change a
termination of the concluded Agreement for regular and repeated deliveries of Goods, the new
terms and conditions become part of our Agreement and apply to the next delivery of the Goods
following the effective date of the change. The notice period if you resign is 2 months.
11.3. In the event of force majeure or events that cannot be foreseen (natural disaster, pandemic,
operational failures, subcontracting failures, etc.), we are not liable for damage caused as a result
of or in connection with cases of force majeure or unforeseeable events, and if this situation lasts
for more than 10 days, we and you have the right to withdraw from the contract.
11.4. Annex to the Terms and Conditions is a sample complaint form and a sample withdrawal form.
11.5. The Agreement, including the Terms and Conditions, is archived electronically with us, but is not
accessible to you. However, you will always receive these Terms and Conditions and Order
Confirmations with a summary of the Order by e-mail and will therefore always have access to
the Contract even without Our cooperation. We recommend that you always save the Order
confirmation and Terms and Conditions.
11.6. Our activities are not subject to any codes of conduct according to § 3 par. 1 letter n) of the Act
on Consumer Protection in Distance Selling.
11.7. These Terms and Conditions enter into force on 1.4.2023.
ANNEX NO. 1 - COMPLAINT FORM
Addressee:
Making a complaint
Annex:
Date:
Signature:
Title
name and surname:
Home address:
E-mail address:
Order and invoice number:
Date of order:
Date of receipt of the goods:
Goods that are claimed (name and
code):
Description and extent of defects
As a customer of the seller, I require
that my complaint be handled in the
following way:
I wish to return the money to a bank
account (IBAN)/other way
ANNEX NO. 2 - FORM PRR WITHDRAWAL FROM THE CONTRACT
Adresse:
I hereby declare that in accordance with Act No. 102/2014 Coll. on consumer protection in the
sale of goods or provision of services under a distance contract or a contract concluded outside the
business premises of the seller and on amendments and supplements to certain acts , as amended
(hereinafter referred to as the "Act on Consumer Protection in Distance Selling"), I withdraw from the
Agreement:
Warning to the consumer: According to § 10 par. 4 of the Act on Consumer Protection in Distance
Selling, they seller are entitled to require the consumer to be reimbursed for the reduction in
the value of the goods resulting from such handling of the goods that is beyond the treatment
necessary to determine the characteristics and functionality of the goods.
Date:
Signature: